Refund and Returns Policy
Returns Policy Due to the perishable and food-safety nature of our products, we do not accept returns or exchanges once an item has been delivered.
Damaged, Defective, or Compromised Products Your satisfaction and safety are our top priorities. If your order arrives damaged, broken, or in poor condition, we will happily make it right with a replacement or a full refund.
To request a replacement or refund for a damaged item:
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Contact us within 48 hours of receiving your package.
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Send an email to care@earthyvault.com with your order number, a brief description of the issue, and clear photos of the damaged product and outer packaging.
Refund Process Once we review and verify your request, we will notify you of the approval. Approved refunds will be processed automatically to your original method of payment within 5 to 7 business days.
Exchanges We only replace items if they arrive damaged, defective, or in bad condition. If you need to request a replacement for the same item, email us at care@earthyvault.com.